Refund Policy

Refund policy

We really hope that you love Cyan Candle Co., however, we understand if you receive a scent and you are not thrilled.  Cyan Candle Co. will exchange an unburned candle.  The exchange needs to be of the same size that you previously purchased.   

To be eligible for an exchange you must send the candle back within 14 days of purchase. Please email your order number and the fragrance you would like to exchange it with.  Purchaser is responsible for return shipping.  Once we receive your original product, we will ship your candle back to you at no cost to you.  Custom or made-to-order items are not eligible for exchanges.

To start an exchange, you can contact us at 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us via email at

Exceptions / non-returnable items

Custom or made-to-order items are not eligible for exchanges.

Unfortunately, we cannot accept returns on sale items or gift cards.