How can we help you?
If you encounter any issues with your order, please contact us within 14 days to arrange an exchange. Please note that at this time, we do not offer refunds. The customer is responsible for shipping and handling costs for the return, while Cyan Candle Co will cover the shipping cost for sending out the exchanged item. ---.
Candle care instructions are available in the Policy section and FAQ on the menu.
- - Please refer to the order form included in your package and indicate your reason for return by ticking one of the Return Reasons.
- - Affix the shipping company return label to the outside of the package. There is no cost to use this tag.
- - Please note the tracking number to make tracking easier.
After your package reaches us, your return will be processed within 3-5 business days and you will be informed via e-mail.
Yes, of course, we can wrap your package beautifully and add a small card with your greetings, just write it in “Special instructions for seller” field.
Please contact us via e-mail: namaste@cyancandle.com and we’ll do our best to help you.
We need 2-10 business days to produce your order depending on size. We Typically ship out within 2 days.
It can take 1-5 days for your order to come once it has shipped out. Keep in mind that during inclement weather shipping times may vary
We are fully responsible for our products and delivery. In case of damage during delivery or loss of the package(with proof), we will send you a new product for free Therefore, there is no cause for concern.
Unfortunately, at this time we do not offer returns. If you contact us within 14 days of purchase with an issue we will be happy to exchange the item for you. You will be responsible for shipping charges to send product back.